Miscommunication Research Project
Welcome
Where Paws Meet Policy and Purpose
Welcome! This site explores the 2018 Veterans Affairs Medical Center crisis surrounding service animals—and why it mattered then, and still matters now. We dive into the miscommunication, the backlash, and the real-world consequences that unfolded when clarity and compassion fell short.
Through research, real-life examples, and a touch of personal experience (shoutout to Clyde, my in-training service pup), we examine how vital service animals are to veterans living with disabilities—and what happens when access is restricted.
Whether you're here for the facts, the feels, or the furry faces, we’re glad you stopped by.
In 2018, the VA Medical Center got its wires — and leashes — crossed. My research untangles the fallout from a communication mess that left veterans and their service dogs out in the cold, literally and figuratively.
